Fitness Factory (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how Fitness Factory collects, uses, stores, and protects your information when you use our mobile application and related services.

Fitness Factory is a membership management application available exclusively to registered members of Fitness Factory gyms. Membership registration is completed in person through authorized Fitness Factory staff. The App does not support public self-registration.

By using the Fitness Factory mobile application (“App”), you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information Provided During Membership Registration

When you become a member of Fitness Factory, our staff may collect information required to create and manage your membership account, including:

• Full name
• Phone number
• Email address (if provided)
• Date of birth (if required)
• Membership details
• Emergency contact information (if provided)

This information is collected during your registration at the gym and is used to create your member account within our management system.

Membership Information

We collect and maintain information related to your membership, including:

• Membership status
• Subscription plan
• Membership start and expiry dates
• Attendance history
• Class bookings and attendance
• Invoice and payment history
• Account notes related to your membership

Access Control Information

To provide secure access to Fitness Factory facilities, the App may generate and process:

• Member QR codes
• Access verification records
• Entry and exit logs
• Date and time of facility access

Device Information

When you use the App, we may automatically collect limited technical information, including:

• Device type
• Operating system version
• Application version
• Device identifiers used for security and troubleshooting
• Error and diagnostic logs

2. How We Use Your Information

We use your information to:

• Manage your gym membership
• Provide access to your membership information
• Display subscriptions, invoices, and payment history
• Enable QR code access to Fitness Factory facilities
• Manage class bookings and attendance
• Send membership-related notifications and reminders
• Provide customer support
• Improve the functionality and security of the App
• Comply with legal and regulatory obligations

3. Payment Information

Fitness Factory does not store full credit card or banking information within the App.

Payments are processed through authorized payment providers and financial institutions. Any payment information is handled according to the security and privacy standards of those providers.

4. QR Code Access

The App generates and displays QR codes for authorized gym access.

Access records may be stored to:

• Verify member entry
• Prevent unauthorized access
• Maintain facility security
• Investigate security incidents

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Authorized Fitness Factory staff
• Technology and hosting providers supporting our services
• Payment processors
• Access control service providers
• Government authorities when required by law

All service providers are required to protect your information and use it only for authorized business purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your information only as long as necessary to:

• Maintain your membership records
• Provide requested services
• Meet legal, accounting, and operational requirements
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You may request to:

• Review your membership information
• Correct inaccurate personal information
• Update your contact details
• Request deletion of your account, subject to legal and business record retention requirements
• Ask questions about how your information is used

Requests may be submitted directly to Fitness Factory management using the contact details provided below.

To exercise these rights, contact us using the information below.

9. Children’s Privacy

The App is not intended for children under the age of 13 without parental consent. We do not knowingly collect personal information from children in violation of applicable laws.

10. Third-Party Services

The App may integrate with third-party services such as:

• Push notification providers
• Cloud hosting providers
• Payment service providers
• Analytics services

These third parties operate under their own privacy policies and security practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Fitness Factory

Email: privacy@idara.io